Essex, Canada
100 Malden Rd
N/A
+1 5197766799
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
This review is from Brad Thompson. We dealt with Brad Jones from Furniture One, and we were very happy with the service. He was helpful and present with us. We had repairmen come out to our home as well, and they were professional, did a great job. Everyone we dealt with from Furniture One engaged in great conversation, and was very friendly. We would recommend Furniture One to anyone!
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We visited this store to order a sofa and chairs we seen on the La-z-boy website. This store tried to charge a higher price for than listed on the La-z-boy website. They even tried to charge extra for legs to be matching color between the sofa and chairs. When I asked for a itemized quote, they refused and would only give me the total with tax and delivery. Seemed very shady to me and simply went to another La-z-boy location with staff willing to be more honest. I do not recommend this location based on the above experience.
We had been shopping around for some time for new chairs for our living room and found exactly what we wanted at Furniture One. Thanks to Kathy for her expertise and patience in assisting us, and for never making us feel pressured into buying anything. We highly recommend this business and will certainly return there for any future home furnishings we need. Beautiful showroom. Great selection. Good prices. Friendly, knowledgeable staff.
I want to thank Mary Copeland for the hours she spent last January helping my husband and I pick out two sofas and a love seat from Furniture One’s collection. We love our couch, sofa bed and love seat, and the fabrics she helped us choose for them. She was patient and knowledgeable. The furniture arrived on time, and the delivery men moved our heavy pieces to the basement without leaving even a scratch on the wall. Our new furniture transformed the room, and is the nicest we have ever purchased. We will be enjoying it for years to come. Thank you so much!
Disliked the service, at first it was good!...Very helpful on our first visit. Other lazy boy studios had better prices and deals. This store was not willing to budge on their price. A floor model was their #1 seller so we decided to work with their #3 seller in hopes to get the furniture before May. Our second visit they offered the FLOOR model for 5200 but we could wait until January for a new one for 4800......I thought that seemed backwards. By our 3rd visit a few days later, they were not willing to part with the floor model as it was now their #1 seller now, placing our first choice where now???? The new one coming in sold the day prior so that was no longer an option. Knowing the other stores were less price and had what I need in different colors for a better price I asked to see those 2 other colors. The lady working picked up the fabric and threw it on the table and said here with attitude and walked off, basically thinking price was our number 1 priorty, which it WAS NOT. We just like to make informed decisions and really look into what we are getting and pros and cons of each, as we are making a big purchase. We decided to leave and just not ask anymore questions, even though we had other questions about other furniture. As one of the only lazy boy stores in our area I am so disappointed. I hope that being in RED as of Monday and soon lockdown that is coming, doesn't affect their floor model needs for the next few months. Anyone in essex looking for lazy boy, there are studios close to us looking to work with us as well. I will be forwarding my review to lazy boy directly as well as their website advertises friendly experts for any lazy boy needs.
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