London, Canada
1683 Fanshawe Park Rd W
N/A
+15194743429
Went to Fisher Landscaping for the very first time today. Just needed a bag of river rocks. They had what I needed and were pleasant, kind and helpful. I will definitely go back for any other landscaping needs.
like
I was there, few days ago ..I needed help selecting stones, there were 4 workers taking to there self's. They were seating and doing nothing. none of them came over, so I called the office and see if I get help.. the office person called one of the 4 man. waited 20 mins ... looks like they don't need my business.. I would avoid going to this place....
Only because i cant give a lower score. I ordered 16 yds of 3 way top soil. Nope.. certainly not the quality of soil i expected... felt like clean fill... but i am having it analyzed...and felt like 12 not 16 yards.
This past Friday I had ordered 4 yards of 2 way soil and 2 yards of mulch. About 2:30pm hits, and the sky turned black. I was expecting a PM delivery - so I called Fisher's to tell them to pause my order for the storm since I wasn't prepared for rain and didn't want a soupy mess on my front lawn. The lady I spoke with told me it was a curtain of rain at the store (about 2km from me) so I knew the storm was on route to me. She told me the driver just left, and that if I sent him home they would charge me another delivery fee. The driver arrived as I was on the phone - I ran out as the winds were whipping and asked if we could tarp the load and wait the small storm cell - he laughed and said he had more deliveries to complete and just proceeded to start lifting the truck.... I have been thinking and thinking about this experience. In what world does this terrible customer service get a pass? NONE. Totally unacceptable and all this demonstrated to me was Fisher's is ONLY interested in a quick transaction and DOES NOT CARE about the CUSTOMER EXPERIENCE. Sure, there commodity is dirt and stones, but we have options as consumers and there are lots to call. The storm was quick but the rain was intense and it caused a massive mud pile all because a rep on the phone could care less, and a busy driver with zero customer service skills just cared about completing his deliveries so he could finish for the day. 10 minutes would have fixed it all...….but they made the decisions they made and I'm done with Fishers. Done.
Horrible customer service older loader driver is rude and has no respect for customers, don’t know how he is still employed there according to other reviews this has been a issue in the past but clearly customer service is something they do not pride themselves on. Would not recommend this place or go back at all. Horrible
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