Abbotsford, Canada
30125 Automall Dr Unit 103
N/A
+16048565956
Made a so called reservation the day before for a luxury sedan. Our car was in the shop so wife called a cab to go pick up at designated time. When she arrived they stated that they had no vehicle available. 15min passed scratching her head to figure out where to go with kids in tow and no vehicle. Then suddenly they found the reservation and said they had a Toyota Camry available, really guys that is luxury? It is a shame as a business owner my customers always come first for these guys they could really care less. Offer to find a car at another location and have it transfered in. Apologize for the mistake and offer to pay cab fair back home. I mean something 10% off your next visit, anything. Unfortunately completely heartless, basically tell a mother and her two kids to go kick rocks! Thanks Guys really appreciate the effort.
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Great service. Reasonable rental prices. New vehicles. Not trying to sell stuff you don't need.
Horrible customer service and lack of knowledge. Those who work here don't even know what they are doing.
Good customer service I had a good rental experience with these guys.
Great price, a comfortable car, my reserved vehicle was ready and waiting, polite service. We were offered a different vehicle with lower mileage than my reserved car, so I took it. Things seemed good. Tank was only at 3/8, an inconvenience as we had a long time-sensitive trip ahead. After 5 minutes I realized the car was filthy. Interior glass was riddled with fingerprints, sneeze, mystery smears, etcetera. Pink stuff stuck to all the carpets, huge visible sticker residue on roof, needed to stop and clean the exterior glass immediately. Returned promptly to exchange for the reserved vehicle and was told it had already been rented. They offered to re-clean it but I was already running late by that point. Offered me a just-returned older car saying it was clean, but it was also dirty. I asked for an appropriate discount to be applied and the request was acknowledged but not followed up upon. Lost at least 20 accidentally overfilling the tank prior to return. Have you ever tried to fill a tank accurately to 3/8? Oh and if you give them your phone number, your phone WILL start ringing shortly after your rental period. I never grant permission for this, so if I did it was buried in fine print. Not cool. I took the time to write some of these concerns to Enterprise corporate using the website and after a couple of weeks there has been no response whatsoever. Now that I've posted this publicly, will they magically start caring and ask me to write in with more details?
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