Edmonton, Canada
17708 111 Ave NW
N/A
+1 7804847733
In-store shopping
Wheelchair-accessible entrance
Oil change
I received a courteous early morning welcome when I brought my car in for service. I asked that the vehicle be ready by noon and Ryan ensured that it was completed on time. Under our current pandemic restrictions, Subaru City cannot offer shuttle service but kindly offered the UBER option. I was very surprised and pleased to find that my Outback had been washed, something the car desperately needed but was not expected. A great place to do business.
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We recently purchased a used Toyota Rav4 from Greg at Subaru City and it was the best used car purchase experience!!! Even though we live across town, the dealership was easy to get to, and near a lot of other dealerships in the Mayfield industrial area so it was easy to find. The whole process they were very mindful of safety and made sure the car and everything was clean and sanitized before our arrival. Greg was super friendly, made sure our kids were happy and even gave us water bottles for our test drive! This was definitely a no-pressure environment and we got a great deal on our purchase. I also loved that there was a TV upstairs to keep our kids happy while we filled out the paperwork, and they never seemed annoyed that our kids were there (which some places would be!). Greg really knew a lot about Japanese cars (not just Subaru but Toyota which we happened to be buying!) even down to the year, make, model etc. They really went above and beyond, and even cleaned the car a second time before we took it home (even though we were the last ones in it and it had just been cleaned!) I will not hesitate to recommend this place to all my family and friends who are looking for a great deal on a used (or new!) car in Edmonton!
WE GIVE ZERO STARS BUT CAN'T POST WITHOUT AT LEAST ONE I ordered several parts for a vehicle, had to wait till all parts were in before starting the job, most were correct except the bolts, they sent us rear bolts we needed front! SUBARU CITY PARTS MANAGER IS REFUSING TO REFUND THE BOLTS BECAUSE THEY WERE SPECIAL ORDER EVEN AFTER THE "MANAGER" ADMITTED SEEING THAT WE WERE DOING ALL REPAIRS TO THE FRONT END AND ADMITS THE BOLTS WERE INCORRECTLY ORDERED AND YET REFUSES TO REFUND THEM!!!!!!! WOULD BE A DIFFERENT STORY HAD WE CALLED THEM WITH THE PART NUMBER BUT IT WAS THEIR REP THAT ORDERED INCORRECTLY ABSOLUTELY THE WORST DEALERSHIP EXPERIENCE EVER. VERY THANKFUL THE PARTS WERE ONLY 30 BUT THE FACT REMAINS THEY ARE JUST OUT TO RIP YOU OFF ANY CHANCE THEY GET!! NO WONDER PEOPLE DON'T LIKE DEALING WITH DEALERSHIPS
Always a nice group of people to work with. Recently, Ryan, at the service desk, helped me and he is a top class guy. I specifically enjoyed the fact that I could review my service results and give the OK for additional work in one massage. It saved me time and by the time I picked up the vehicle I was aware of everything. Good job. Having a car that I love and trust, in addition to a service department that gives this kind of service is awesome.
Very easy to deal with. Doug drove each model and colours I was looking at buying so that I can see/test them.
We had our STI service for oil change yesterday and Ryan MacDonald is one of the service desk who accommodate us and he is excellent on what he is doing, he explain to us the details what they did on our car and what we need to watch for future maintenance. Great job! Definitely will recommend Subaru City for their great service team! Keep it up.:-)
My family recently worked with Carlos Arroyo at this dealership when looking for a Subaru Impreza, and we were pleasantly surprised with the quality of their customer service. Especially as first-time Subaru owners, Carlos made sure all of our questions were answered, and that we were well-informed and comfortable throughout the whole process. Carlos remained flexible with any adjustments we wanted to make and explored every possible option with us. The rest of the staff were very easy to work with as well, and made the experience a very smooth and enjoyable one!
We worked with Carlos to get a new Outback Outdoor XT, he was so professional, easy to talk to and worked for the best deal for us. He knew everything about the vehicle and the market and at no point in time did we feel pressured in anyway. If anyone is like myself and feels uncomfortable in car dealerships go see Carlos and it will be a completely different experience. The dealership is well laid out and everything was completed at an appropriate pace. Everyone was very friendly and I recommend this dealership to anyone that is looking for a relaxed car buying experience.
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