Edmonton, Canada
2049 111 St NW
N/A
+1 7804380547
Toilets
Wheelchair-accessible toilet
I gave myself overnight to think about what really happened during my mammogram. So I decided to voice this concern as how she make me felt so uncomfortable with way the conversation went with the technician. There is a reason why I am concern with my health, because I am a breast cancer patient. First thing first, she asked me question why I have an early testing, I thought, okay she must just need confirmation hence the reason is already indicated on my requisition. So I still I gave her the reason. Then she keep repeating but it's too early, you just had one 6 months ago. She keeps repeating why not wait until your next mammogram in June? I just said it's better to check it now than be sorry later. Then she made a remark, well it's between you and your doctor anyways. Since I was diagnosed years ago, this is the first time I was questioned this way. Is this supposed to be normal or I am just overly reacting ? But I never been in this situation before. I had my testing at the Cross Cancer all the time and they treated me with empathy. They never scrutinized me about this testing and the reason why. This technician made me feel so very uncomfortable and made me feel more depressed (hence I am always worried when I do these testing - afraid that they might find something again). I am doing this test for a valid reason not because she might think I am overly paranoid which I felt during the questioning. Up to this point, I am just frustrated that this really happened. I just hope that she will never do this to other patient because it's not right. I am not putting this against the establishment as I also did the ultrasound and technician was really great. But I just hope this will never happen again to other people who are already in fear about their health. Please be more considerate in other person feeling.
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Went in for an xray today. Tech was very professional and considerate. Looking at the previous reviews it seems the managerial response of looking in to the rude front desk lady is just automated response as obviously attitudes haven't changed. You don't rudely tell people to take a seat - have some basic respect for others.
My first time at this insight imaging and location was easy to find, staff are helpful and explain everything in clear and concise manner. My exam was smooth with reasonable wait time considering that it during Covid. The waiting room was clean and well layout, I enjoyed the fact that staff are friendly and assisted me during each stage of my examination, thank you so much Heritage insight for your selfless roles and service provided, keep up the good work.
Thanks to a most professional and compassionate agent who assisted me in registering for 2 ultrasounds and one x-ray. I was able to have all 3 procedures done at one time, in one location. All of the staff at the Heritage Imaging location were top notch. My appointment was looked after in a truly professional, and friendly manner. The staff really care about their patients. I would give them a 6 out of 5 star rating. Thank you all so much.
I went there for my X-ray such a sweet guy working at front desk very helpful less than 15 minutes I’m done with my X-ray
I went to this clinic to do an x-ray on lower back to find out the cause of lower back pain. The booking was a smooth experience, and the wait time was short considering the time I went was close to 11:00AM on a week day. The staff were all efficient and the technician working on me was very friendly and did an excellent job instructing me what to do. Overall it was a very positive experience.
Fast and efficient service. The person that greeted me at the door with a contactless thermometer was presumably a new hire, a very young one, and was very sweet and helpful. The person at the desk was efficient, but she can tone down her attitude a little. The person that attended me for my X-ray imaging was efficient, but could have been nicer too. While they worked in sync, fast and efficiently, I felt very much unwelcome, except for the young one at the door. Also, after the imaging was done, I got dressed and there were nobody in sight to show me out, I had to find my way out myself and check with the nice one at the door if I had anything else to do. The report came fast. I appreciate that.
Left msg regarding an appointment after hours and was pleasantly surprised to get a phone call back 10 mins later from their central booking line. Had an opening that week. Day of appointment all public health protocols in place with lots of staff. Attended with service dog without any problems. Waited less 5 mins in waiting room and then straight into the room. The tech was very friendly and professional. She has clear with instructions and ensured my comfort. Afterwards she commented how well behaved my service dog was and admitted she was afraid of dogs. I would never have guessed that from the way she conducted herself and was grateful that she trusted us enough to put her fears aside for the procedure! I wish I knew her name as she made my experience very comfortable despite COVID and her fear of dogs!!!
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