Thunder Bay, Canada
428 Cumberland St N
$$$
+1 8073460810
N/A
Outdoor seatingKerbside pickupDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
CoffeeKids' menu
They have fast service and there staff are friendly and there food is good worth the visit
like
my blizzard's are melting in the parking lot because they can't get our order right and to ask for a tip then go in to get the order fixed the messed that up also very disappointed what happened DQ ?
Love having strawberry Milkshake and blizzards are the best.
Extremely poor experience. Starting off, I ordered three blizzards (two small one medium) and a brownie. I told her twice about the brownie because she didn’t hear it but she said Okay drive up. They didn’t flip the blizzards and the blizzards were pure liquid plus she didn’t give me my brownie. When I told her I ordered a brownie she told me no I didn’t and that she didn’t know what brownie I would even ask for. I told her it’s on their menu the single brownie with ice cream and she gave attitude saying it’ll take long to make and I’ll have to pay extra (already paid 18.50 plus an extra 6.77). I went online and calculated how much it should cost and it should only be 11.60 including tax for the three blizzards, not 18.50. Plus an extra 6.77 for the brownie. Do not recommend this location. Disrespectful staff and poor quality blizzards.
If you care about good quality customer service, DO NOT come here!! The absolute RUDEST staff, I have ever came across, EVER!! These things happen from time to time and I understand that, but the way my situation was handled, I am shocked! Apparently, a trainee was working the drive thru, so instead of offering her a hand, the person on the phone blamed her! The NEW employee on drive thru was working alone and they said this was making the service slow, resulting in the issues I called about! (I counted 3 people at the counter doing nothing) Summarizing my messed up order burnt burgers (pic added), forgotten items, wrong drinks, cold fries, melted Blizzards that leaked through the cup holder tray onto my car seats and pants (pic added). I could not go back inside because there was a line up to the road and I could not park, so I thought I would call! Called DQ to let them know of the mishaps and I was hopeful to come to a resolution but I was put on hold only to hear the supervisor said, too bad, we can't do anything! I asked if they cared about customer service and the girl on the phone paused, then said, NO I DO NOT CARE!!!! Apparently when you ask for the name of who you're talking to or the name of the supervisor, they inform you that they don't have to tell you! The girl on the phone was very snotty and combative! Eventually the name's of \Cassia and Karen\ were provided, however, I doubt that is real! If I owed this business, I would be absolutely horrified if I heard my staff speak to people like that! DQ lost one family as customers, but judging by the employees, they most likely wouldn't care!
Deli
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CoffeeKids' menu