Cumberland, Canada
2188 Dunning Rd
N/A
+1 6138502754
Great Cedar wood for building organic raised beds, smells really good when it rains. Will buy more to raise them higher.
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Awesome service by Gerry/Jerry. Owner's son helped load. Was careful as if his own vehicle. Price was around 5% more than elsewhere. If ai need wood or know someone that does. I would recommend!!
Not sure why other people might have encountered problems with them as they always gave me super service and super products. Did business with them any times over the last year (built 2 cedar sheds) and they always understood exactly what I needed, and that's exactly what they delivered. Will definitely do business with them again in the very near future.
I placed an order via Ottawa Cedar's website tool. I was very impressed with the ease of it and felt confident I would be dealing with a very professional and efficient organization. I was placing an order for delivery to Toronto (neither the site nor form addressed any shipping boundaries). The company did contact me to ensure that I understood they were located in Ottawa- I confirmed that I was and was willing to pay for shipping if they were willing to ship. They gave me a timeframe of 1-2 weeks for delivery and they would confirm delivery costs. Three weeks have passed, I have made numerous calls and sent a number of messages, promises to have my call returned but I don't hear from them. I spoke to Luc (the owner, I believe) a couple of times and each time he promised to get back to me (didn't happen). The last call I made I did reach him but he wanted to sell me pre-fabricated panels and when I declined, saying I needed the items from my initial order, I didn't hear back (he was quick to follow up and make sure I got the image of the panel, however). So I tried, one last time, to get an answer - \we can do it or we won't do it\ - but still, nothing. I can't express how disappointed and angry this behaviour makes me. I acted in good faith - sent an order for product I had full intention of purchasing. What I got in return, was the runaround, spent the time and energy chasing down answers I should not have to and finally wasting 3 weeks where I could have been sourcing somewhere else. Shameful, disrespectful behaviour. So, in short, if you are considering working with Ottawa Cedar, I suggest you look elsewhere.
I've used the quotation tool on the web site, added a few questions, after which I received a confirmation email mentioning that they would contact me shortly with a confirmation of my order. I received a phone call a couple of days later and the person was telling me that the wood was ready asking me when I was going to pick it up. I've tried to explaining that they were suppose to contact me and also answer my questions and he kept on pressuring me into buying the wood. When I told him that I already had bought the wood elsewhere because it took them too long to get back to me, he hung up on me! I am just glad I did not do business with them after all.
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