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Arrow Motors Volkswagen

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Cranbrook, Canada

arrowvw.ca
Car dealer· Volkswagen dealer

Arrow Motors Volkswagen Reviews | Rating 4 out of 5 stars (8 reviews)

Arrow Motors Volkswagen is located in Cranbrook, Canada on 2034 Cranbrook St N. Arrow Motors Volkswagen is rated 4 out of 5 in the category car dealer in Canada.

Address

2034 Cranbrook St N

Phone

+1 2504894327

Service options

In-store shopping

Offerings

Car washOil change

Open hours

...
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K

Kevin Chatain

I was really excited to have found a local small town dealer. Until I arrived for my oil change and they forgot they had scheduled me. They charged me 200 for a basic oil change and didn’t even wash the vehicle. Very sad, I will not be returning for my next vehicle purchase.

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Sue Bown

WAS SOLD AN UNSAFE VEHICLE! I recently purchased a Ram 1500 2015 from Mike Koch. It had an out of province inspection that Mike paid for, it passed this inspection as Canadian Tire do not check wheel alignment. I drove it for a week and the tires wore down to the fabric. I towed my horses with it and had my young daughter in there too, this truck could have killed all of us! The alignment was so off that I couldn't safely keep it on the road. I contacted Mike and he accused me of spinning the tires, well for me to do this I would have to have it in 4 wheel drive with the back wheels lifted up and vehicle stationary! I'm still driving the vehicle. Mike said it was in an accident and just a fender bender, but Canadian Tire are saying it was in a far worse accident. Mike did not disclose this to me and I will be taking this to Amvic. Buyer beware from this dealership!!

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Steven Barnhart

Discussed a used vehicle sale with the owner, probably the most unprofessional and insulting person I've ever talked to. After selling my vehicle out of province, for a 3500 premium over Arrow's offer, I've decided to not persue Volkswagen products again.

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Race Gagnon

Had an amazing experience. Staff wants to make sure you are in what makes you happy not what makes them the most money, local staff and honest salesmanship would recommend to anyone looking to buy a vehicle and would highly recommend to any first time buyers staff always trys to do what s best and most convenient for you and your budget. Big thanks to the guys at arrow motors you guys are killing it love the new ride thanks for the outstanding customer service!!!

K

Kevin Dyer

Excellent service. Very happy with the team. Thanks Guys.

M

Mountain Side Farms

I recently traded my car for an AWD SUV through Arrow Motors. Mike and his team were very helpful. Due to my hectic schedule he paid one of his employees to bring me the vehicle which was a full days drive. Upon receiving the SUV we encountered a few issues with the vehicle. I emailed Mike and with his help and understanding we are able to get the vehicle fixed, on his dime, and in my local area. Definitely would use Arrow Motors again. Thanks Mike

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Jane Tao

We drove to Cranbrook for a short visit a few days ago. We experienced some issue with our car key and realized that our car key battery was on low, thus we stopped at Arrow Volkswagen for help. Wow, we had an amazing experience and outstanding customer service at this place. Everyone was so friendly and helpful as soon as you got in their office. Colin at the Service Desk of this place is such an outstanding individual and he resolved the issue with care, after hearing our issue. Thanks so much, Colin!

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Tania Nygaard-petersen

Love my car! The sales staff and manager are something else to be desired. You know about the bad reputation that car salesmen have? Well this dealership is a great example of that! Update: Once again they prove to only care about themselves! The "new" manager called to apparently make good with me. Let's just say, nothing has changed! She never followed thru with her word. Never heard back from her at all. That was month's ago. I guess as long as they can pay their bills, it doesn't matter how hard or big they shove it up your A_ _! !

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