Concord, Canada
29 Tandem Rd Unit #3
N/A
+1 8888016348
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I do not recommend this company. It is sad to say it but my experience with this company has been only headaches. There is so much miscommunication. But one thing that they do not forget is to bill you for something that was not done. The work was very poor. I am very disappointed. I will encourage the company to begin training. I do not recommend it unless you one a headache.
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We totally appreciate this company's service. They're very well organized, knowledgeable, and reliable. In particular, Eddie has offered us consistently dependable and courteous service, as well as helpful advice - and always with a smile! We highly recommend Terminix Canada.
The five-star rating applies to Eddie only. He was great. He came on March 20, 2021 and was here for an hour or more. He was so much more thorough than any other Terminix employee who has come to my house.
had a raccoon with babies in my attic, Adam came and rescued the babies and sealed the entry fast and secure for less than half the price of Skeedaddle. Don't fall for over priced companies adding services that are not needed. Terminix will do the job right without all the add-ons. Great work!
Adam from the Greater Toronto office arrived and did a great job making and installing 2 one-way doors over our bathroom stack vents to alleviate our red squirrel problem. We are very happy with the service and the cost also and it has given us peace of mind. We left a message on their answering machine on the weekend and they called us first thing Monday morning and before the day was over our problem was solved. Thanks so much for such a prompt response! Bill and Sally S., Kincardine ON
Never use this service! You CANNOT get out of the contract even if they do not resolve the problem. Do not sign anything, ever! I am a dissatisfied customer. Very disappointed that they cannot get rid of ants without spraying toxic chemicals inside my home.
When requested for exterior treatment technician claimed he done that, but I can still see ants near bushes, walkway and on driveway. How would I know that the treatment done was properly & thoroughly made to address the issues I brought up after the 1st treatment and no response. I can still see spiders in the basement after the treatment done. And they just show up at the door without notice. I asked to cancel my contract after 2 quarters, they transferred the call and was hung up. Technician showed up at door for the 3rd quarter, I rejected the service and still RECEIVED ANOTHER INVOICE. I’m so disappointed!!!!
(Treatment was ordered for us by management) The first time a technician came over, he said that all shelves must be cleared and we were not aware of this as we did not receive any details prior to the appointment. We ended up having another appointment booked for a week later - today. A technician was supposed to come in between the hours of 11 AM - 3 PM. It was already past 3 so I called the number listed above. I did not provide an address whatsoever and the lady I spoke to around 3:23PM said that our technician is probably running late. I hung up and waited a bit longer in hopes that she was right. It was past 4 and I called again at 4:25. I think it was the same lady and this time, I told her my address. Again, she said the technician is probably running late. It seemed after "looking" up my address, she saw that treatment was already done. I told her no one came in today and in the end, she said that she can't do anything about it and to call our management (which I already did beforehand and they said to call Terminix). My husband and I have been waiting to receive treatment longer than we have to and our situation with cockroaches is only getting worse. My 1 star review is to reflect the experience I received from customer service. It's subject to change after I get the actual treatment.
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