Concord, Canada
1550 Creditstone Rd
N/A
+18887447123
Quick service to pick up parcel.
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I have had back-to-back terrible experiences with Purolator now. First was a tv guaranteed to be delivered by Dec 24 2020. No signature required yet the delivery driver did not leave the package. The knock on my door would have been silent because my place is only 1 room big. The second instance was for a gaming chair. This delivery status was DELIVERED but the driver took my package back to the depot without my signature again. I have made 10 calls (each with 20min wait times) to sort this, while trying to use their online chat support. Each call only lead to the same outcome (being told my package was indeed delivered, and later conceding it was not, just to tell me to wait longer). It has been 2 weeks since the order was made and 1 week since the package was supposedly delivered. My experience with UPS has far exceeded this. I have had lost/late shipped packages with UPS but was given great customer service in comparison to Purolator. This is a review against this exact depot and Purolator as a company.
I've had this company deliver multiple packages from BestBuy and I've noticed that over the years they have gradually improved. On December 2020 I had the courier who delivered my packages wait for me to come outside my house to grab my parcels (I had a lower back injury and it took me a while to move around) and I just wanted to say that he was very considerate. Just today at 2:33 p.m. the driver (who was wearing glasses) delivered my parcel and was very professional. He even shared his excitement over the product that I had ordered. I hope to continue to use this delivery service, please continue doing an awesome job!.
High valued items are all sent here if nobody receives it at the delivery location. It ended up way to far to drive to and pick it up. Better pick up at a store of the merchandise seller whch happens to be much closer.
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