Tool Rental at The Home Depot

Roman McDonald

Thank you to the management Chuck the area manager for the epic response to our concerns. We understand the current outbreak situation is very concerning and major changes to the customer experience. On April 28 we placed an online order and I Was very easy to use and shopping experience was excellent. On April 30 2020 our order was ready for Pick up with a few items on back order that is fine and understandable. I called the store main number to ask for some help regarding our painting project and if we could have some paint chips and switches added for our project consider. Keeping in mind Home Depot has a epic paint selection. Unfortunately the lady over the phone wasn’t much help other then a brush off. I reached out to a senior manager via email and I must say the results were EPIC and professional. Chuck the area manager made our experience remarkable. Due to the social distancing we were not able to go into the store however proceeded in a herd formation in a line up to collect the items. Upon arrival we checked in with the staff who appeared overwhelmed with the large amount of customers. Overall the wait was minimum and I must add the staff were friendly. Happy with the results thank you.

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