Cobble Hill, Canada
3855 Trans-Canada Hwy
N/A
+1 2507431552
Unorganized to say the least. The lack of communication of proper information was definitely frustrating. In their defence I think a few of the staff are fairly new so I’m sure in the near future others will have a lot more smoother experience with them then I did.
like
My vehicle overheated, and then eventually broke down just after the south Shawnigan Lake turnoff; right to the side of the merging lane. I was in a blue/silver two-tone 1973 VW Super Beetle. To my gratefulness, Millbay Towing eventually came to my rescue. Specifically, the driver by the name of \Michael\ (or just Mike); not only did he use every means within his power to make an expedient appearance (even legally using the shoulder lane with his emergency vehicle lights) to get to me in a prompt time, but he also brought two frosty bottles of water; which I was MORE than happy to see after baking in the Sun. Highly recommended.
Had my car towed after I parked it on the road because my neighbourhood was too icy to drive in or out of. Fair enough that they towed it but when i called the lady on the phone told me it was 194 to get it back (absolute rip off) and then told me i couldn’t come in to get it because the manager wasn’t there. Didn’t tell me when i was going to be able to get my car back (2 days before christmas!) but eventually called me back and told me to be there in 20 minutes. When i asked her for the address she had to ask someone else where it was?? She didn’t even know where the towing place was, and she’s the one who answers their phones. When i got there to get my car the guy told me it was 221 for the tow and the day pass. My car wasn’t even in their lot for 12 hours, but he told me that’s how it works. Absolutely the worst service i’ve ever had, and they are a huge rip off. Do not call them if you need a tow.
In a word - Horrible! Stay away from this company, if you can. If you are a single female, DO NOT USE THIS COMPANY! Consider yourself warned.
Guy on the phone said about 150 after tax. Turned out to be 212 for a 5 minute drive from where I was and a 10 minute drive from their shop. Driver was nice so there's your one star.
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