Carp, Canada
128 Willowlea Rd
N/A
+1 6138364225
Online estimates
We had booked our move with the Cassidy Pembroke office. We did change our move date from mid September to August 24 2020. They were very accommodating on the date change. That is all the good things I can say about them. On our move day, expecting the movers to arrive at 11 am, we waited for over 2 hours for the truck to show up. The two person crew then spent about thirty minutes at the back of the truck, smoking and discussing what to do. When they finally got to work they had no dollies so were carrying a couple of boxes at a time. On each return to the house one of the crew was busy texting on his phone. When it got to moving furniture they mentioned they only had one blanket to wrap. They also had no tools to disassemble the dining room table and cabinet. Fortunately I had some tools. Moving into an apartment complex the elevator had been booked from 3 to 6 pm. This limits residents to using the stairs as the elevator is blocked off for the movers. Our movers showed up at the apartment after 5 pm. The maintenance person looking after the elevator operation asked them to move items into the lobby area and then move to the second floor apartment. They did not seem to be in a hurry so he asked them several times to stop taking breaks and get on with the move. There were periods of rain during the move but no precautions were taken for our items. Fortunately the building maintenance people provided a couple of trolleys to help the movers. This ordeal finally ended at 8pm. We were threatened to withhold unloading unless we gave the moving crew a credit card number including the cvv. A call to the boss Gord resolved that we gave him credit information. We did not feel comfortable giving this information to the two crew people. The maintenance superintendent who remained until the move was complete mentioned he would never allow this crew into the building again. So if this is \professional\ company why do they send out improperly equipped trucks and crews?
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This past weekend we had our furniture delivered from Prince Rupert, B.C. to Disraeli, Quebec, (Eastern Townships), where we have a cottage on a lake. Mr. Zach Scouten was the gentleman that collected our furnishings in Prince Rupert and he was the one that delivered everything to Quebec. We want to tell you how pleased we are with his service and professionalism and just general care and consideration. Zach kept us in the loop as to where and when our furniture would be delivered to Quebec and was wonderful with coordinating it so that our eastern relatives could be there to accept the delivery. (We live in North Vancouver, B.C. full time). Your organization is truly blessed to have Zach as part of your team. I will certainly be recommending your company and Zach to my co-workers/friends and family. An excellent job and an amazing individual and team.
Cassidys moving pulled in front of my drive and completely blocked access for multiple hours. Said it not their problem. Said I should call police but also said they know police will do nothing. Maybe you should notify neighbour before, use a smaller truck if you’re downtown or use any other approach than what you did. It’s much easier to be friendly or anything other than what you were. Sickening.
Visit for an estimate was set up, quick response and a good price quoted. Overall communication was very good. Load up went smoothly. On time arrival, and finished within a few hours. Sensitive things were wrapped and care seemed to be taken of both goods and the house. Foreman and crew were professional. Unload was a different story. New foreman and crew (crew was helpful). Late arrival as directions weren't followed.Non-nonchalant attitude in organization. Several notable issues (an item I asked to be given extra care had a wall of boxes collapse on it during unload, despite asking to have sensitive things unwrapped in the house the person organizing would revert to unwrapping on the truck to save time, by the end everything was being dumped near the entrance instead of taken upstairs for where it was clearly marked, a table put together was only hand tightened, some minor damage (ie. a broken drawer on an old table)). Advise, pay attention and be present. Stick to their stated rules. Minor damage was found in the move out house after it had stood empty for a couple days but they insist on \day of\ reporting. Fair, so take the time to be thorough despite the stress of the day.
Cassidy’s moving and storage was chosen by my employer to move my family across Canada. The people who who were scheduled for my move were nothing short of professional. Zach, the driver went over and above to see that we were satisfied. His team worked hard to ensure all of our household effects and home were treated with respect. Well done! I would recommend this company, and especially Zach and his team anytime.
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