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Aqua Bay Pool and Spa Ltd.

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Cannifton, Canada

aquabay.com
Swimming pool supply store· Grill store· Hot tub repair service· Outdoor furniture store· Propane supplier· Water treatment supplier· Hockey supply store· Hot tub store· Pool cleaning service· Swimming pool repair service

Aqua Bay Pool and Spa Ltd. Reviews | Rating 3.7 out of 5 stars (5 reviews)

Aqua Bay Pool and Spa Ltd. is located in Cannifton, Canada on 223 Cannifton Rd N. Aqua Bay Pool and Spa Ltd. is rated 3.7 out of 5 in the category swimming pool supply store in Canada.

Address

223 Cannifton Rd N

Phone

+1 6139622415

Service options

Kerbside pickupDeliveryIn-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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N

Nanc and Pete Taylor

Purchased a new hot tub from Aqua Bay. Despite unexpected delays in delivery and limited communication regarding a new delivery date, we have finally received our hot tub. I just want to highlight our satisfaction with the delivery and set up man Fred. He took extra care in the handling and placement of the tub and clearly explained the operation and features of the unit. Fred is obviously a skilled technician and definitely impressed us with his knowledge and experience. Hopefully this is an indication of the level of service we can expect moving forward. Many thanks, Fred.

N

Nadine Drapeau

Although customer service has been questionable with the ladies (even one of the older ones whom I believe is the owner or co owner?) We have always enjoyed the young man with the dreadlocks and Cody. We were also very loyal customers over the seven years we have lived here. (Pool, hot tub, barbeque, new hot tub cover, solar blanket, pool heater...... And countless supplies!) I think my jaw actually hit the floor yesterday with the service I received. I realize it's Covid times, but don't you especially want to take care of your customers during this time? I called when I pulled in for curbside water testing. She took my name a d number to look up our account and told me \someone will come out to grab the sample\. So I waited in my car. With my three year old for TWENTY FIVE MINUTES. Finally, I called back. She very rudely told me I was supposed to drop the sample in the \skate box\. I said okay, well I have been here for twenty five minutes and you just told me someone was going to come grab it? When I told her the information should have been shared - and why did nobody call when they realized that I had not dropped it in the skate box... Especially when they had my number and were aware I called from the parking lot. I was parked to the side of the building where all their offices face. All she had to say was sorry for the confusion and be polite. Instead she tried to make me feel like an idiot and was unbelievably rude slamming the phone down in my ear when I had enough of her rudeness and said I would just go elsewhere. I still can't believe it. I hope you read this and take a good look at how much we spent at your store over the years. Not to mention the things we buy that don't show on our account. It is not a coincidence that there are many reviews on terrible customer service. Take a look at yourself.

D

Dunc

My wife and myself have been customers of Aqua Bay for years. We have had them open and close our pool, deliver set up and service our hot tub and every time we have been in the store we have always met us with a smile. I can say from the front desk to the service providers to the owners we have only ever received the very best of service. We want to wish everyone at Aqua Bay a very merry Christmas and you can guarantee you will see us in the new year.

R

Rick Fowler

Stay away. Big time hustlers. Good at first but then they stiff you.

J

Jeff Kushner

My best advice would be to go elsewhere.

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