Cambridge, Canada
1 Hespeler Rd
N/A
+1 5196249092
Toilets
Wheelchair-accessible toilet
Friendly staff and doctor. Very thorough
like
Unprofessional and unethical clinic! My family doctor referred me to this clinic so that I could be evaluated for a Cochlear Implant and my appointment was originally for May 2020, it is now Dec 2020 and I have yet to see the ENT! They were informed ahead of time that due to the severity of my hearing loss (hence the reason for a CI!) that I could not use a phone and to contact me via email. That never happened. I had someone give them a call on my behalf to determine what was going on and the receptionist was extremely rude, claiming \privacy\ issues and that they could not book appointments via email. The CPSO states very clearly that all patients, including those with disabilities, have a right to be accommodated and be treated with dignity, and that alternative methods of communicating with them are encouraged. The receptionist and ENT kept demanding that I do a phone consult which was impossible for me to do, and they NEVER apologized for their unprofessional behaviour nor rebook an appointment. I am truly appalled by their lack of respect towards patients with disabilities.
Always so helpful and kind. I can hear the world again!! Thank you Katie!!
The doctors very good and helped with right hearing aids for me. The front desk rude a few times. They should know how to talk to people who cant hear and not get angry.
Almost 2hr wait. Bring a book and snacks it's going to be a while
Deli
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