Cambridge, Canada
50 Goebel Ave
N/A
+1 5192200996
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
One of the best customer experiences I have encountered. The staff were extremely knowledgeable and provided a number of options that were helpful. We ended up going with a refurbished hot tub, which we have used for thr last month, without issue. The deals they have on refurbished tubs are worth looking at. Once this one goes, we will definately be coming back. Their attention to deal and ove value has made us customers for life.
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This was the second time I visited this business and it was a great experience. I told them what my issue was with my older hot tub and they were quick to help and had all the parts I needed. I will be returning for sure.
Bought a used hot tub online.. turned out to be a former employee of Great Escape. He arranged JR and A crew of guys to disconnect, transport and reconnect the tub on site at my place. They did not leave until everything was up and running and strived for perfection. Gave us a crash course on proper chemical and tub care. Two of the guys refused to leave my property, They requested they meet the dog that was in the house lol Friendly and helpful guys! Highly recommend Thanks!! Steve & Kalie
Stay clear of this place for repairs. After sending someone to look at the hot tub they didn't bother to let me know that they couldn't repair it. After the third phone call, over a week later the owner returned my call and didn't know what I was talking about until I reminded him. Then he said, oh yeah, we can't fix that, and we can't get the part. Didn't even let me know. I checked, the part is available on Amazon for next day delivery and the repair person explained the whole process of fixing it from start to finish. When I told him that he got huffy and rude and basically hung up.
After researching and shopping for a few months we decided to buy from Great Escape. That was a year ago. This company knows what they are doing and were very helpful. They wanted us to have the right tub for our needs. The owner of the company dropped by a day or two after the install just to make certain things were okay. Ron [I think] the technician is a real pro, patient, and did an inspection and some fine tuning yesterday. We could not expect better service. Dave and Lynn
Deli
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