Calgary, Canada
1110 58 Ave SE
N/A
+1 4032435141
DeliveryIn-store pick-upIn-store shopping
Great customer service! The consultant, Dave Morrison, was very thorough with the explanation and all the different testing to show us the difference between the hard water we get through the tap compared to Culligan's water. Such a big difference!
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I recently purchased a home that had a osmosis system that was installed by this company. It had not been serviced in some time, so I went into the north store that was in the process of closing, and purchased replacement filters and a membrane. When I eventually got around to replacing the filters after taking possession of our new home, it turns out the filter gaskets were completely sealed shut and could not be removed (yes I had the proper wrench). Today I went to their south store to return the purchased filters, and look into buying a more modern osmosis system to replace my current system. The person at the front desk promptly told me that there were no returns after 30 days and it said so on the receipt...It didn't say that on the receipt. She then said that the person who sold me the filters would have told me this.....the woman working the desk was the one who sold them to me at the north store, and she didn't say anything about that. She then said it would have said so on the door.....I didn't see any sign, the store was busy and they were in the process of closing it. So rather than accept a return of these filters that were purchased less than 60 days ago and make money from me purchasing an entirely new osmosis system, I'll just sell these filters online and purchase a new system from another company with better customer service.
James, who makes the deliveries, is friendly. He delivers to our backdoor patio. The service is dependable with an email reminder. The water quality is great.
We got the water tank system installed and are so happy with the service and the product. Highly recommended! Alan was very nice and explained the whole process and helped us pick the best plan and we are very happy with the water quality :) Thank you
Amazing service. Met with Nicole she was covering for someone else on lunch time. Replaced my broken manifold under warranty, and replaced the water fosset with no questions asked. Bob went out of his way to repair my broken parts. I was really impressed this is what we call customer service. Keep it up guys, highly recommended.
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