Stefano Papa
Pretty bunk experience, I got a new pair of pixel buds for Christmas that were broken out of the box. No matter what, they would not connect to Bluetooth. We tried different phones, resetting them, whatever, they were toast, out of the box, never got to listen to a song. This was particularly disappointing because they were the only thing I was looking forward to.
After waiting over an hour to return my item, I was confronted with nothing but resistance by the staff (looked like a lot of people got defected products). The staff was trying reject the return on the basis that they were \final sale\ and because we did not have a receipt. Now, our receipt was thrown out because, yes, it was a final sale, but we did expect the product to work upon purchase. Even after showing a visa statement with the date, transaction number, and visa information, the teller would not budge. So we obviously went to a manager that was finally able to help us out, but after far too much stress.
Let me break something down for the people at best buy, the name of your game is customer service. So when someone walks in with a somewhat expensive product and it doesn't work, and you see it doesn't work, you do everything you can to help that person, since not only did you screw them on the product, but the entire process is a massive waist of your client's time.
Anyway, my recommendation for the person reading this, don't shop at best buy, everything they sell can be purchased on amazon, amazon is super chill with their returns, and a trip to the post office is a lot shorter and more convenient for the majority of people on the off chance that you do need to return something. I normally would never suggest online over an actual business, but scre that, this place can burn
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