Burnaby, Canada
3989 Henning Dr #107
N/A
+16044338565
Nice bunch, they couldn't fix my printer without having to charge a lot of money (makes sense, it was a long discontinued model) but they recycled or for me at no charge, didn't even charge me for having a look at it because of the outcome.
like
I bought an older, out-of-date (but had qualities needed for my job) printer off Craigslist to find the printhead jammed up from disuse. I brought it to RP-LTECH and they fixed it within days for a very reasonable price.
Fast courteous service.
I have an expensive 1000 Epson Ecotank ET16500 inkjet printer with refillable ink tanks- a great idea. I didn't use it for a few months, and the nozzles got clogged. Normal nozzle cleaning cycle didn't help. This place is listed as an authorized Epson dealer. Bob gave me some friendly free advice on the phone how to use the Epson Power Flush utility on my computer, even though it meant that he would lose money on a potential service call from me. Impresssive.
Tried to repair a printer with these guys. They replaced the main electronic board (the easiest thing to do) - it did not help. Then they kept saying they are working on it. Finally turned out they were simply waiting for a similar printer to come around, to play with it and compare. A month and a half passed - nothing happened. They were willing to wait indefinitely rather than acknowledging their incompetence and stopping wasting my time. I took the printer back with exactly the same problem as it had before. Advice: do not waste your time and money with this company.
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