Burnaby, Canada
4250 Canada Way
N/A
+1 6042997482
They were bought 2 years ago by Blue Cross. Prior to that they were the best extended health company that was quick, personal and helpful to all our needs as users of their program. Their service to us has not diminished in any way since they were purchased by Blue Cross, at least thus far.
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I submitted a dental claim through a previous employer December 2019. It finally went through end of November 2020? There's no way to contact this company to find out the progress of your claim either. If I could rate lower than 1 star I would. Ridiculously slow.
Steer clear of these people. Terrible customer service. Will do anything to deny a claim.
Far below industry standards. Their primary correspondence is via snail mail. Submitting a claim is a very tedious process because it's a hand-written form that you print out and then scan with all receipts. Setting up direct deposit was painful. Setting up prescriptions was painful. Employees are impersonal and unhelpful. Can't do direct billing anywhere. I'm so glad I'm no longer covered by them, what a relief!
Stuck in the stone age. Terrible to deal with. Everything is done through snail mail. I get notices that are two weeks over due because they are so slow. Never get an email about any important notices. Instead the mail out notices that a form was submitted incorrectly, or that my employer has not submitted hours and my benefit's are denied. The worst I have ever dealt with. When I ask why they cannot contact me through email or a phone call even, the response is \this method is more efficient\. I ask how that is possible and they give me the same answer. Time to get with the times.
Deli
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