Burlington, Canada
740 Griffith Ct
N/A
+1 9056377325
Let me start by acknowledging the negative/less favourable reviews. One of the most frequent complaints seems to be due to \staff\ or \customer service\. Of course I wasn't present for any of this, as such I don't want to be dismissive, however I think it is vital to note that the majority of people here are volunteers - not staff. This is a shelter run by donations, in some cases they can only be so picky, they *need* volunteers to be able to function. Initially I had an unfavourable impression when I went to adopt a cat. I was told I wasn't allowed to see the cat(s) without filling out a form, then upon filling out the form was told I had to come back to speak with a counselor because I had checked indoor/outdoor cat, and I found the person I dealt with to be dismissive. HOWEVER, I have to say this is a genuinely wonderful shelter. They unequivocally have the animals best interest at heart even though this may not always be clear to those on the other side of things. Their prices are absolutely reasonable to help sustain the shelter, if you can't afford the adoption fee then you can't afford a pet. They are very dedicated in ensuring the people who come in are matched with the right animal, not just the one they may think is the cutest. If going through multiple hoops to adopt an animal seems like too much, or something worth complaining about, then perhaps you're not serious enough about the wellbeing of all of their animals. Hoops are nothing compared to the lives and welfare of these animals. This is my beautiful boy I adopted years ago, he was my absolute heart-pet and I am eternally grateful for him.
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The most amazing people ever work here ! I want to thank Marsha and April for helping Michael the handsome cat I rescued on Saturday. I know he’s in the best hands possible Right now at the Burlington Humane Society. Thank you so much for letting me visit him it was a beautiful. The cuddles and purrs I got today from him made my heart full . Thank you all for doing what you do there’s a special place in heaven for people like you. Michael’s on the way to living his best life!! See you Thursday my handsome little buddy️
We purchased puppy food online, prior to the vet sharing that our puppy needed something else. I reached out to the supplier to ask about return and was given the option to donate the food to a local shelter or rescue, provide evidence of the donation and get the credit. Oakville said they couldn't provide this. Burlington was very helpful in making this happen. The donation was made with an immediate credit received. Will definitely consider using Burlington Humane Society in the future. Thanks for the excellent customer service and understanding!
I have been shopping at the LOFT off of Fairview and donating here for a long time and never had a problem until today. I went in and saw an item that I wanted to buy. The staff told me it was being held for someone who was coming in “within the hour” to pick it up. When I asked when her hour was up so I could come back to get it the volunteer changed her story and said she was going to hold it for her until the end of the day. I said I wanted to leave my name and number so if she didn’t show up today I had dibs on it for tomorrow and she refused to do so. I think this is not only unfair but suspicious. Why should one customer get preference and why should they be holding items for anyone when a customer is there and ready to buy? Its not how charities should conduct themselves. I will continue to shop there for the good of the animals but I will never again donate a thing to this shop.
I adopted my cat here 2yrs ago. He was around 3mos old at the time. He's the sweetest lil' guy & he loves to play with our 9yr old Boxer, who is also a rescue. Everyone here was very kind & helpful. The place is kept very clean.
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