Brampton, Canada
8 Strathearn Ave unit # 5
N/A
+1 9057938700
The best place for my pool suppies and the best expert help for my pool services! No need to search anywhere else, all my answers under the same roof.
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Not Impressed at ALL. I contacted Rob and he scheduled an appointment with me to service my above ground pool for Saturday. He never call and I called the store and they said to call him on his cell. They didn't really seem to care that he hadn't shown up to the appointment and he was already 30 minutes late. Rob then texted me and told me he 'screwed up his shoulder and was working alone' and if we could reschedule for Monday. I said YES and what time? He said Noon. I said ok, thanks and if anything changes to let me know. His reply was Yes. On Monday... NO phone call and NO show. I'm very disappointed because I've been in the store and received a lot of help and good advice from the store. But it seems ... as I've read in many reviews of Pool Mart - They Do NOT value their customers! This is very unfortunate and I will be taking My Business Elsewhere! I'm going to try Serva Pool. If anyone has any recommendations on a Trust Worthy company please let me know.
I had just recently installed a new liner for my in-ground pool by Rob and his technicians. It was a great experience to watch them work. The pool liner fitted perfectly. I found the Rob and his crew to be very knowledgeable, totally professional and friendly. They offered many great tips how to extend the life of my liner and how to take care of it. I would highly recommend Pool mart services to anybody who needs it.
I have been with Pool Mart for 4 years after buying a house with an in ground pool. They have always been professional and supportive and stand behind their work. The entire team is honest and caring and I trust their opinions and service wholeheartedly.
I would like to give Rob 5 stars! The day our pool kit was to arrive we found out that our 8 ft steps were coming in the wrong colour and they couldn't get the right colour for 8 - 10 wks. I spent hours calling around to pool contractors, stair supply companies and pool supply stores to find the right steps - no one was able to help us out. And then we found Rob. Somehow when no one else could, Rob worked his magic and had our steps made and delivered to our driveway within 4 business days! Rob was so great to work with- very professional and personable. He aims to please and he delivers! Thanks Rob- the install is now back on track!
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