Bracebridge, Canada
420 Ecclestone Dr
N/A
+1 7056458731
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I recently had an accident and had my Volvo fixed here. It is the best customer service I have ever had. Ryan Burke was very accommodating and turned a terrible experience into a great one. My car is working great and looks amazing! Thanks again!
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The service advisor wasn't knowledgeable about the repair. She couldn't answer any questions I had. They charged for parts that weren't used. Overcharged the recommended hours for the repair. Didn't give me back my core charge and didn't follow the technical service bulletins for the repair.
My husband & I had a very good experience at Cavalcade from sales with Keith to wrapping it up with Melissa. We're extremely happy with our purchase and pricing. The service we recv'd was quick and conscientious.
After years of using this dealership for purchases and service, I will not return. Work billed for and not done, on three separate occasions. Two brake jobs done incorrectly with not approved by customer, non Ford parts therefore not warrantied...too many issues and poor customer service when trying to rectify the aforementioned. Extremely disappointing to be told the guy who didn’t do your oil change (that was billed for) quit so don’t worry...wow! Get your service somewhere else.
I personally dealt with David and Keith who were both amazing to deal with and super helpful. Very honest and willing to give me a great deal. Will be recommending!!
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