Bolton, Canada
16 Nixon Rd
N/A
+1 9058576098
[Edit, Edit] The reno is not done yet. I think it will look great. I'll post the good pictures after I do the backsplash. [Edit] I have changed my review. I would give four stars to all the hard workers who came to my home and did really good work. They are the true heros in this journey. There were some slight flaws that I wish could have been avoided. The seam between the two angles of the sink counter is quite visible. I may get used to it in time but I was really hoping that it wouldn't show. It's my understanding that this is an artificial product so why wasn't it produced in one piece? There was also a small measurement issue that resulted in having to remove a piece of tile from my my backsplash. (pictures to come). Overall, it was a better job than I could have done by myself. It has come to my attention that the company recently lost their receptionist and are slightly telephony challenged. They do have a customer service department but, alas, there is no option when you call their number. Franca finally called back after I left this review and sent a scathing email to [email protected]. She admitted to having heard my voicemail and offered no apologies for leaving me in a lurch. Franca cost them one star. ********. Below is my Original Comment ****** I wish there was a zero stars option. They do not have a receptionist and whomever is at ext. 320 either is on vacation or forgot how to check voice-mail. I got another call from one of the employees who mumbled their name and did not leave an extension.
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The experience as a home owner with Stoneworx was amazing. Their customer service was fantastic especially their communication. I had a few prices for the same product and their prices beat all others. Will definitely recommend them to friends and family.
What a great experience! We dealt with Sudad through Home Depot to order our counter top. She was amazing to work with. We could not make our decision from the samples in the store so Sudad suggested visiting the showroom of Stoneworx. My husband and I made an appointment with Lisa to visit the showroom to view the granite slabs and make our decision. Upon entering the lobby, the first thing we noticed was a custom made kleenx tissue holder. We made a mental note to order one to sit on our new counter top and match it. Lisa was terrific to work with. We looked at many slabs and weren't seeing what we wanted. Lisa said that she had a suggestion but that it was a little more expensive. We asked to see the Fantasy Brown that she recommended. This beautiful stone was definitely misnamed but gorgeous and just what we were looking for. It should be called Fantasy Grey! We ordered the counter, back-splash and kleenx box in November. The measure was booked and completed within a week. The counter top and kleenx box were delivered and installed before Christmas. The backsplash was installed the first week of January. The staff that measured, delivered, and installed were all courteous and professional. They wore masks while in our home since this happened during Covid. I would confidently recommend Stoneworx to family and friends. It was a pleasant experience from start to finish and we are thrilled with the end result. Thank you Stoneworx!
Absolutely in love with our Bianco Calacatta countertops from Stoneworx. Our experience was fabulous from start to finish. We worked with Julie Keelan over phone and email to pick our quartz and she was very knowledgeable and quick to communicate (this was during the peak of covid pandemic and she was wonderful). The installation went perfectly. Danny Nitti and his team were excellent! They were so careful with the new black cabinetry and the joints in tops (1 corner and waterfall leg) are seamless. Could not have asked for better and would highly recommend.
The Stoneworx installing crew who arrived at my home were exceptional! They were friendly, professional, informative and tidy. Once they left I didn’t have to clean anything! Daniel was meticulous about cleaning our new countertop and his leadership skills towards the two other installers was refreshing.
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