Belleville, Canada
Head Office, 97 Church St S
N/A
+1 6139682058
My trip to Oshawa for international flight covid testing clearance was scheduled smoothly. I prepaid the trip and knew there will be no refund in case of no showing, and in case of changes day or time my request will be accommodated with certain extra charge applied. However, when my appointment at the pharmacy was rescheduled and I tried to do same with my trip, the other person on the phone wasn't sympathetic and sounded almost relieved. My bitter feeling is just about reaction of the customer service representative. At the end, I had great time with friends helping me do this round trip to Oshawa at the day and time when needed, and would prefer do it this way in the future. If no one will be available - I may be back to Ontario Coachway.
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What a wonderful service, it was a seamless process, thank you Ontario Coachway. Having a private vehicle from the airport, not having to step outside in the February freeze, without our winter coats, for more than 30 secs and being dropped right at our front door was worth every dollar.
I was chatting with a colleague from Winnipeg who came back from Eastern Europe two weeks prior to me. We both had much struggles with our return flights to Canada and we both had a pleasant experience with Ontario Coachway: me coming back from the airport and her, going to Pearson airport, without knowing we both booked Ontario Coachway. Dave, our driver made it a very pleasant trip following a few days of stressful travels. Thank you Dave: you impact positively your customers.
Myself and 7 friends did a wine tour with Ontario Coachway last fall and it was great. We set up the stops and they accommodated all of our requests without hesitation! Our driver, Rick, was awesome and lots of fun to have around for the day. Denise and David were wonderful to deal with in advance as well as after our trip. They even arranged to mail me an item that was left on board! I would definitely recommend Ontario Coachway to anyone visiting the PEC/Belleville area and in need of group transportation!
Professional, efficient and seamless. Many thanks.
Deli
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