Kingston, Canada
616 Gardiners Rd #1
$$
+1 6136349673
N/A
Kerbside pickupDeliveryIn-store shopping
Public toilet
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Repair services
I recently received excellent service at this Kingston store. I had to return a heated throw that had quit working. The manager and her staff, made it so easy and I was able to order another one, which is arriving tomorrow. I will definitely continue to shop here again!
like
Only place I can find salt lamp replacement bulbs! Plus they have some cool lamps!
The staff doesn't know their own return policy and yet I was condescended to as if I should have known it. I was previously a big fan of this company going there for a most of my gift giving for various individuals and occasions. But no long they lost a customer today. I had called to inquire about returning a gift I had recieved but had no use for. I do not have the reciept which why I called. I explained why I was returning it and what it was exactly and that I hoped to exchange for an item I would use. The staff member explained the policy as a return without receipt and would be valued at 20% off its sale price. They then asked a second staff member to get one of the same item so they could scan it and tell me the value. I was very pleased they would be able to help without the receipt. Once I got the store and waited in line for a staff member, they attempted to return the item, but when a supervisor was called to issue the giftcard I was then told quite condescendingly that they could not return or exchange electonic items without the receipt as per company policy. Like I should have known electronics specifically require a receipt, but not sheets or towels. Interesting policy. And yet at least two of their frontline staff did not know it.They attempted to look up my giftgivers information but without a timeframe to look they could not verify the order number. And sent me away with my unwanted item very displeased. Had I been told prior to making a trip there, and waiting in line around a large group of other people quite pointlessly in the end, I would not be upset. It was the waste of time and gas, and the additional interaction with a number of people that would never have happened had the staff member known their own return policy of electronics. Never again BB&B.
Very disappointed with my last purchase. I bought a product called Grandma's Secret Spot Remover from Bed Bath and Beyond. The store website describes the product as "Biodegradable and non-toxic", so I decided to purchase it to clean some baby stuff. But then once the product arrived, the package was different from the one shown in the website, and it says: "Caution: eye and skin irritant" and "WARNING: Cancer and reproductive Harm". Also, at no point the product claimed to be biodegradable. It was quite frustrating to receive something so different from expected. I made a review in the website twice, over a week ago, but they never posted it.
Was given exemplary service by the woman who served me. I've been told by an ex-employee that her name is probably Donna. If so, Donna is awesome.
What's be to be said that hasn't been said before? Classic American big box store that should just retreat to the mother country. Products are cheap, over-priced with little to no associates to peddle them. Although the associate who wished us a good day on our way out (after buying nothing), was very friendly.
Great service friendly staff but coffee maker not available
Love this store!! Got an amazing UGG mattress set, half off and its the BEST set I've ever had.
Deli
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