Calgary, Canada
7309 Flint Rd SE
N/A
+14034411299
I wasn't very impressed with the service department.... I decided to get my sled serviced here for the first time, because of a buddy. I booked my sled in a week in advance knowing that I wasn't going to need it while I was away at work. Basecamp had told me they would start on it next week when they came and picked it up.... Day 12 into them having the sled, I got a call asking what was wrong with the sled, basically stating that they had not looked at it yet (18 days from booking). I told them, and was told that I would get a call the next day with what they found. 3 Days later finally got a call for parts that we need to order.... I was livid, why was the sled not looked at day 2-3 from it arriving, so we can order parts and wait for that. Instead the sled sat there for nearly 2 weeks before we ordered parts!!! I arrived home from work wanting to go sledding, but that was not possible by the lack of disorganization at Basecamp. I will say this, the guys I did deal with were accommodating, and were trying there best.... And I understand its covid/short staffed/blah blah blah.... But there was zero organization, and I know for a fact the people that spend 20k-30k a year at Basecamp always get first priority. While joe blow like myself get pushed to the back of the line. I wont be taking any of my 5 toys here again for servicing.
like
Nice store, small and kinda hidden around the corner. Friendly staff.
Incredibly poor service from this "business" I've been trying to reach them by phone for 2 days with over 7 voicemails left. My parts are ordered and paid for, likely sitting on the counter. Also counter service is not the friendliest , staff are complacent and need to realize how important a happy customer is. I've been a die hard Can Am guy for years but I'm getting frustrated with service. Update : recieved a call after posting this review and was told the phone # I was calling was somehow not working and advised of a working #. Also told my part was not in. Next morning , received another call stating my part is in? Just wanted to be fair and update my case. Cheers
Purchased our new 2018 Can Am Defender HD10 from the great folks over at Bow Cycle South. Super excited to put this thing to use around the farm. Big Thanks to Rob and Todd for the fantastic service
Had my 2011 in for a stator, had a hard time getting a hold of them being so busy at the time. But BJ helped me out, great guy. Thanks for the help getting back on the snow
Horrible customer service. Went in for a clutch part red head girl at service counter had no clue what we were asking and when hubby tried to clarify for her she had attitude and said she couldn’t look it up for us as she had a line up... of two people. Said here is the one part you ordered and bye. If you don’t know about the parts your selling maybe you shouldn’t work there. Don’t work customer service if you have no service skills or manners.
Awesome service. Very busy but still made the time to answer my questions with knowledgeable staff
Had quad scheduled for service Jan 4. After a week of no contact I tried contacting to see what’s going on and they told me they needed to order parts. Was told it would be ready by Jan 15. I called the 14 and they still haven’t touched my quad. I would call and leave voicemails to no return. No update on quad. After numerous calls to no answer or return I showed up asking what was wrong. Took 4 weeks to get “fixed”. Worst service I have ever had. Will never go back and will be for sure telling other riders to avoid.
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