Barrie, Canada
Georgian Mall, 509 Bayfield St Unit 16
N/A
+17057260619
The business posted the hours as closing at 7pm 3 days ago, while the sign outside the store says 6. I arrived before 6pm to pickup an online order and they were closed before the posted time. I then tried to use the online live chat which glitched, called The Source Customer Care where I was told to just go get it tomorrow. When I called the store to leave a voicemail, as I need to pick it up tomorrow before it gets sent back to warehouse, I got a beep and hung up on. I can't get it in store during the posted times, the hours posted online don't match on store, I can't even get adequate support from the company. This is just leaving me frustrated, and I have been a customer of this location for over 10 years.
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Today I had the sincere pleasure of being served by \Alex\ at the Georgian College location I myself have worked in customer service for over twenty-five years and so I understand the demands on a customer service representative. Today I was seeking out information about \technology\ not my strong suit I have to say. I had dealt with two competitors to resolve an issue with no resolution, that was until I called The source and was served by Alex she was helpful, knowledgeable, polite, courteous, respectful, and went above and beyond. I was so impressed with the customer care Alex provided, she is a model example of someone taking pride in their customer care. She was able to answer all of my queries, and then some. I am grateful and will now shop at this location to get this great service.
Awesome service, Alex was super helpful and great to deal with, would 100% recommend.
My husband and I have gone to the source several times over the past months for various item and services! Everyone has alway been really helpful and patient with our many questions. Alex has especially been very helpful to us, we're very thankful for all of her help!
I'm not a huge fan of the mall and during christmas I avoid it at all cost but I popped in here looking for a gift for my daughter , a very friendly staff member came over to me and helped me with the purchase even though there was only one of the apple watches left in stock and my daily interact limit was reached so I was not able to complete the purchase without going to the bank machine they put a hold on the watch for me till I got back , the gentleman who helped me was very informative and was able to answer all my questions well done source for hiring these kind of individuals
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