Barrie, Canada
162 Dunlop St W
N/A
+1 7057216666
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**UPDATE* I met with Georgia today at The Sewing House and I showed her the collars in person and we went through each one to see if they could be fixed. They were unable to be fixed and she gave me a full refund for the issue which was for the amount paid for the sewing. Thank you for that. I am glad that we were able to resolve this. Horrible experience with this business. **PHOTOS ATTACHED** I was just about to launch the first products for my dog business. Georgia agreed to sew 100 dog collars 2 weeks ago. I went to pick them up today and the better sewn collars were at the top of the bag and we checked and paid already. When I got home and checked the rest it was a different story. None of the collars can be saved and a complete loss of my investment in the materials. The collars were not sewn on the adjuster and that is dangerous because a dog could potentially break the collar, the logos were crooked and not centered, some were missing logos, some of the logos were sewn over the edge of the collar, and some were even upside down. The stitch lines were not followed on the logo and were all over the place.The threads were lose and sticking out of the webbing on the collars. I was misled by Georgia saying that she was a professional and I could count on her to complete this work for the price we agreed to. This was nothing close to a professional job. I will be contacting for a full refund on this service.
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Had an appointment booked for 230 today, I arrived in the front door was locked so I proceeded to call. She apologized and said that there was freezing rain so she didn’t come into work that day. I live 35 minutes away and I never received a cancellation email nor did she seem to care. Very unprofessional and it was a big inconvenience. Measures for closure are not being implemented until this Thursday January 14th.. if you were nonessential you wouldn’t and shouldn’t have been taking appointments in the first place. And for the record you never mentioned in your email to call ahead of time I have a copy of this. You are not in control of the weather Georgia but you are in control of having better form in notifying your booked customers about cancellations and not blaming your tardiness on outside factors. Is that legitimate for you now? have a good day.
I have personally recommended The Sewing House for alterations on wedding gowns, prom gowns, mother-of-the-bride gowns, evening gowns and other fancy wear. I have personally verified the completion and quality of many alterations, and can confidently confirm that the workmanship is excellent, the prices very reasonable, the commitment to deadlines exemplary, and the flexibility and service provided exceptional. Complicated and/or extensive jobs often require fine-tuning. The Sewing House works with each customer until they are satisfied, even when the scope changes and/or more work is involved than originally planned. If a customer does not consider or allow for this, then they should expect to be leaving with a possibly imperfect or incomplete alteration. Many of the previous reviews are not relevant to the current owner and seamstress... unfortunately, that is how google works. I encourage those considering The Sewing House to trust the positive reviews and recognize that there are many, many satisfied and repeat customers. The evidence is in the longevity of this local business.
I had an amazing experience! I barely had 2 weeks to have my wedding dress altered and it was done to exactly how I wanted it to be! She was so friendly and amazing! I would go here for everything I needed to get fixed! 10/10 the best experience I ever had!
Absolutely amazing. The customer service is like nothing else. I had gotten my prom dress altered here, and it was everything I'd envisioned. 10/10 would recommend to my peers.
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