Vancouver, Canada
701 W Georgia St
$
+1 7783731800
N/A
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Went to pick up my new phone today- fantastic service despite Covid restrictions! Calvin or Kelvin (not sure how he spells it) was very helpful when I was picking out a case. Definitely recommend going here, the staff will take good care of you!
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Had a prkblem with my phone and booked an appointment with the genius bar. Can only book appointments on line so be aware. Arrived there and was given a mask and had my temperature checked and allowed in the store. The staff member was very helpful and showed me the steps he was taking and let me know how things were going. Thankfully my phone was fixed and my data recoverd. Great staff and wonderful service.
My AirPod pro batteries were causing problems and i went to the store and was told a whole lot of BS by the Genius who served me. I spent hours trying to do what he recommended and called help desk and found out the truth. Went back again today and was fortunate to meet with a true Genius, Travis, who solved my problem. 5 starts for Travis, 5 stars for safety protocols, -2 stars for my last Saturday’s experience.
My favourite store to go too. Theirs always something new that I would want there.
Friendly and Knowledgeable staff. During Covid19 pandemic every appointment must be booked online. Fast, efficiency and on time service.
I came here twice to have my Mac desktop to be repaired which they did a simple diagnostic and reinstall of the operating system. I went to two other apple authorized stores as well. London Drugs was finally the one to fix the issue and solve what was happening. My experience at this store isn’t pleasant, and the manager I dealt with knew nothing about computers and kept reiterating that to me. He had no customer service skill and he reeked of misogyny. Another manager I dealt with whom I spoke to about our cats, was very polite. This store needs better training for their staff
Staff is really nice and sweet. I don't remember the name of the girl that helped me but shout out to her. She understood the problem and she knew about the stuff I was talking. Other than that Apple itself has some poor policies.
Long time user of Apple and I always buy apple care. I came in to get a replacement charging cable. Coincidentally, my phone started to act up just an hour before I went in. It would not show as charging when plugged in and kept rebooting while not holding a charge. So while I'm there, I asked if they had any idea what might be wrong. They started by trying to charge my phone. Unfortunately, the phone kept rebooting throughout the course of an hour as the technician fiddled around (mostly just letting it charge and rebooting it). Without conclusively figuring out what was wrong with my phone and assuming they can't factory reset it, the genius bar technician prematurely concluded that it's likely a logic board problem (he indicated it's a 700 fix) and suggested that I should replace my phone. While he continues to "try" to fix my phone, he brings in a sales person and I was initially quoted that my iPhone X would be worth 270 if I traded it in. The phone was just replaced 6 months ago (while under apple care) so of course I was very reluctant to accept that it's already dead. However, after some additional attempts to charge my phone by wireless charging failed, I finally relented that I'll buy a new phone. At that point in time, another sales staff indicated that since they're now unable to charge my phone, the phone is no longer worth anything for a trade in. Frustrated, I decided since it's not worth anything, I can try fixing it myself. Once I got home, I just needed to let it charge while turned off, upgrade the software and it's now working perfectly. Thanks Apple Genius Bar - I almost spent 1500 for no reason at all. They're there to sell, not to help you. Very disappointed in the service.
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