Antigonish, Canada
2670 Brierly Brook Rd
N/A
+1 9028639229
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While on holidays I took my new Kia Sorento in for an oil change. I thought it was a straightforward procedure. While checking my oil the next day I discovered that I was down a liter. I called the dealership and was told that they had put the correct amount in and was made to feel that I was in the wrong. When I corrected them and told them that the owner's manual called for more oil than the amount they put in their solution was to buy another quart of oil out of my own pocket. There was no mention of reimbursement or apology for the mistake. It took a heated conversation and double checking their manual as well as mentioning this review and a letter to Kia Canada before an apology and resolution was reached. While I understand that mistakes happen, I do expect a dealership to be up to date in procedures and manuals for the cars they sell. As well it shouldn't take a heated discussion to deal with the shortcomings of the oil change. If I hadn't checked my oil the next day who knows what damage could have done. While the situation was resolved to my satisfaction, a simple apology and asking "what can we do for you" from the beginning would have made the situation better and saved everyone a lot of unnecessary hassle.
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BUYER BEWARE - Ensure that you look at the bill of sale. Over 1400 of added costs where you get absolutely nothing in return. I heard a hub group owns it now?
I'd buy another car from here anyday, the service alone is unbeatable
Great service all around getting some quotes on options for leasing a new vehicle. Recommended!!!
Nice place and fast service.
Best maintenance dept in town
Strait-Way Kia are the best in the business!! Highly recommended!
Super friendly, very helpful!! They will do whatever they can to help you and find the car thats right for you!! I highly recommend straight way kia to everyone...trust me when i say you wont be dissapointed
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