Aldergrove, Canada
26020 31b Ave
N/A
+1 7787864218
Very pleasant, amazing customer! They have an amazing selection of tents! We totally recommend!
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I produce community arts events, and in June where Pheonix Tents sent out a truck with several pop up tents and 3 marquees to be set up. Not one of the marquee tents was ever successfully set up by their staff. They showed up on site with their trucked packed with the dolly lodged in the back. Their staff had never set up a marquee tent before, and were cursing and sweating trying for over 2hrs to get just one set up. Our event team finally put a stop to it and helped them load everything back in the truck -- this cost us 3 hours of set up time and crew labour on our end. We were fortunate to end up with an overcast day with no rain. It took a month to get a reimbursement for the tents. However, Lori finally messaged me back 3 months later to let us know that she won't be reimbursing us for the delivery of these tents, the staff time, and the concrete blocks which never even came off of the truck. This is over 900 owing to us. As a non-profit arts group, this hurts hard. I write this as a warning that this company was not only unable to actually set up the rentals they said they'd deliver, but also made us still cover costs for their mistake. They've certainly lost our business, and with this post likely many other clients.
Recently used Phoenix tent rentals for my wedding and they were awesome! So easy to deal with leading up to the event and happy to offer suggestions and ideas! Set up and take down staff were so professional and fast and answered all my questions!
We used Phoenix Tent rentals for our wedding. The staff were amazing! So outgoing and extremely accommodating. I had to make a last minute change by adding an extra panel and they did not make it into a big deal at all. Thanks for the hard work and setting up a beautiful tent.
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