Dorval, Canada
605 Avenue Marshall
N/A
+15147371010
Avoid. They are expensive, don't pick up the phone, and try to charge for unnecessary service calls. Pretty much any other provider is a better alternative, seems like they are just twiddling their fingers and hoping to get bought by a bigger player for their customer base.
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I asked for a quote (email) , this morning a guy called me, he asked some questions but he wasn't clear I had to repeat the things almost twice.The price of your basic monitoring is crazy expensive ..the guy wants to charge me for a new system 399 installation fee 45 monthly fee . Not even the best company is charging that amount!! He neither tried to tell me why is that expensive , neither his best effort to get new clients.Unfortunately I didnt get his name ..just the number from where he called and number finish with -4245 (montreal)
No comment on Sentinal, so I put in the company's usual five stars to get into the review site, but negative stars for the completely false and misleading Google translation of one dissatisfied customer. Customer said the tech UNDERSTOOD LITTLE of his problem; but Google said tech UNDERSTOOD HIS LITTLE PROBLEM, pretty much the opposite of the customer's comment.. Customer said... and NOTHING WAS FIXED but Google said AND HAS NOTHING SET, which doesn't mean anything.. A translation like this is worse than useless
I had the best service. Was built a custom system to my needs and the staff is very knowledgeable and professional. Would recommend to anybody looking for an alarm system.
The reps were great - the fact that the reps have a limited amount of information and access extended the duration of the request, required additional effort from their staff members and caused frustration for the employee on my end who was pending a reply. I give it 4 stars because the reps saved the day :)
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